Frequently asked questions

Click "Get Started" anywhere on the site. You'll choose a plan, enter your details, and be guided through setup. The whole process takes less than 2 minutes.

Yes. Every new account starts on the Starter plan with a 14-day free trial. You get full access to all Starter features. After 14 days, billing starts at $8/month. Cancel anytime during the trial at no cost.

Just an email address and a payment method. Once your account is created, our setup wizard guides you through adding your first property and connecting Airbnb or Xero. Most people are fully set up within 5 minutes.

Absolutely. Whether you manage 1 property or 50, Airflow saves you time on admin, accounting, and guest communication at any scale. The Starter plan is built for single-property owners.

Airflow connects to Airbnb (via email forwarding), Xero, Stripe, Google Sheets, and bank feeds via Xero. You can also accept direct bookings through your own Airflow booking page.

Yes. Each property is added as a resource within your organisation. Bookings, accounting, and guest conversations are tracked per property but visible together in your dashboard. Upgrade to Growth or above to manage up to 50 properties.

When a booking is processed, Airflow creates a categorised draft invoice in Xero with the correct line items, taxes, and fees. When payouts arrive in your bank feed, they reconcile automatically.

Yes. Each Airflow account supports multiple organisations, each with its own properties, financials, Xero connection, and team members. Run a lodge in one org and a guesthouse in another — completely separate books, one login.

Plans start at $8/month for Starter (1 property, 20 actions). Growth is $28/month (up to 5 properties), Pro is $69/month (up to 15), and Business is $149/month (up to 50). Early adopter pricing available during rollout. See our pricing page for full details.

Actions power automated booking operations, guest workflows, financial processing, and account activity across your organisation. Each operation uses one action: a forwarded booking email, a generated report, or a Google Sheets sync. Settings changes, calendar updates, and dashboard views are always free.

Yes. No long-term contracts or cancellation fees. Cancel whenever you like and retain access until the end of your current billing period.

6% on direct bookings through your Airflow booking page — compare that to 15-20% on other booking platforms. Payments are processed instantly via Stripe.

Billing begins automatically on the plan that matches your resource count. You'll get a reminder 3 days before. Cancel anytime — no questions asked.

Most platforms charge $16-50 per listing per month. Airflow's Growth plan at $28/mo covers 5 properties — $5.60/property. Plus 6% direct booking commission saves thousands vs 15-20% OTA commissions. Early adopter pricing available during rollout.

Yes. All data is encrypted in transit and at rest. We use industry-standard security practices and never share your data with third parties. Your business information stays yours.

Only you and your team members. Your Airflow account is private. We don't sell data, and our team only accesses account information when you explicitly ask for support.

Yes. Forward your Airbnb booking confirmation emails to your unique Airflow address. Guest details, dates, pricing, and fees are extracted automatically and a draft invoice is created in Xero.

Yes. Airflow gives you a direct booking page where guests can book and pay via Stripe. Direct bookings carry a 6% commission — compared to 15-20% on OTAs. You can also add a custom website for $10/month.

All values are stored in USD with automatic exchange rate conversion. Guests can book in any currency, and your accounting stays clean with consistent base currency throughout.