Every Booking Triggers the Right Actions
With the Operations addon, a new booking can automatically spawn turnover and pre-arrival tasks for your team, and the guest email automations addon can schedule welcome and check-in messages relative to the booking dates. Set them up once, and each booking takes care of the follow-up.
How it works
Bookings reach Airflow when you forward your confirmation emails (Airbnb, Booking.com, Vrbo, direct or website) to your unique Airflow address, or connect Gmail or Outlook so Airflow scans for them. AI extracts the guest, dates and pricing into a structured booking record, including modifications and cancellations. With the Operations addon, a new booking can spawn turnover and pre-arrival tasks for your team, assigned with the right deadlines. With the guest email automations addon, welcome and check-in emails can be scheduled relative to check-in or check-out. Each runs from settings you configure once, so your operation stays consistent whether you manage five properties or five hundred. When a booking is modified or cancelled, the related tasks and scheduled emails update accordingly.
Key capabilities
- Auto-spawned tasks (Operations addon) — Turnover and pre-arrival tasks generated from new bookings with the right assignees and deadlines
- Scheduled guest emails (addon) — Pre-arrival info, check-in instructions and review requests sent relative to check-in or check-out
- Team assignment — Cleaning, maintenance and inspection work assigned through the staff portal
- Owner updates — Owner dashboards, owner block requests and email alerts keep owners in the loop
- Scheduling offsets — Schedule actions relative to check-in or check-out
- Activity log — Each task and send is recorded so you can trace what happened and when
Key benefits
Why Booking-Triggered Tasks matters
Auto-Spawned Tasks
With the Operations addon, each booking can spawn turnover and pre-arrival tasks automatically, so nothing is missed between booking and arrival.
Team Coordination
Assign tasks to cleaners, co-hosts and staff through the team portal, and keep owners updated via owner dashboards and email alerts.
Configure Once
Set up which tasks spawn and when guest emails go out, property by property, then let each booking apply your settings automatically. (Operations and guest email automations are paid addons.)
FAQ
Common questions about Booking-Triggered Tasks
Can I set up different automations for different properties?
Yes. You can configure which tasks spawn and how guest emails are scheduled per property, and apply settings across your portfolio.
What happens if a booking is cancelled after tasks are created?
When a booking is modified or cancelled, the related tasks and scheduled emails are updated or cancelled accordingly.
Are booking-triggered tasks included in my plan?
Booking-triggered tasks are part of the Operations addon and scheduled guest emails are part of the guest email automations addon. Both are paid addons, and guest email automations ship switched off by default.
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