The Right Message at the Right Time
Schedule guest emails to go out at the right moment with the guest email automations addon. From check-in instructions to check-out details, set up your messages once and they send automatically for each booking. The addon ships switched off, so you choose what to enable.
How it works
The guest email automations addon lets you set up emails that are scheduled relative to a booking's check-in or check-out date. Configure your messages once, and Airflow sends them automatically for future bookings. The addon ships switched off by default, so you turn on what you want. Each email can include dynamic fields — guest name, property address, check-in details and more. Emails are sent over your connected channel, falling back from Gmail to Outlook to Airflow's own mail, so they reach the guest reliably. You stay in control with preview and pause. Before an email sends you can preview what the guest will see, and you can pause the schedule for an individual booking and handle it yourself.
Key capabilities
- Schedule relative to dates — Send emails relative to check-in, check-out or booking confirmation
- Dynamic personalisation — Insert guest names, property details and booking dates automatically
- Email delivery — Sent over Gmail, Outlook or Airflow's mail with fallback between them
- Editable timing — Adjust when each email goes out, and add or remove messages
- Preview before send — Review what each guest will receive
- Per-booking pause — Pause or adjust the schedule for an individual booking
Key benefits
Why Scheduled Messaging matters
Consistent Communication
Every guest receives the same clear, professional emails, set up once and sent for each booking.
Right-Time Delivery
Emails are scheduled relative to check-in and check-out — directions before arrival, details during the stay, review requests after.
Personalise With Fields
Dynamic fields fill in guest and booking details, so each email reads personally even though you set it up once.
FAQ
Common questions about Scheduled Messaging
Can I schedule different emails for different properties?
Yes. You can give each property its own emails, with content, timing and fields tailored to that listing.
What if I need to change a message for one booking?
You can pause the schedule for any individual booking and send a custom email instead. The automation continues for other bookings.
How are scheduled messages sent?
Guest email automations send by email, over your connected Gmail or Outlook account, falling back to Airflow's own mail. It is a paid addon that ships switched off by default.
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