The Guest Portal Experience

Airflow Direct — Every guest gets a personal trip portal. No app to download, no account to create — just a secure link.

A better experience for your guests

When a guest books through your Airflow Direct website, they immediately receive a confirmation email containing a "Manage your Trip" link. This takes them to their personal guest portal at airflowguest.com — a dedicated space for everything related to their stay.

No app download. No account creation. No password. Just a secure, token-based link that works instantly.

What guests see in their portal

The guest portal is designed to answer every question a guest might have before, during, and after their stay:

Trip details

Property information — photos, description, amenities, location
Booking summary — check-in/check-out dates, number of guests, confirmation code
Host contact — who to reach out to with questions

Payment & deposits

Payment schedule — deposit amount paid, remaining balance, and due date
Make a payment — guests can pay their remaining balance directly from the portal using the host's connected payment processor (Stripe, Paystack, or manual methods)
Payment history — a clear record of what's been paid

Documents & welcome pack

Welcome documents — property guides, house rules, WiFi details, local recommendations
Check-in instructions — access codes, directions, arrival procedures
Availability settings — documents can be configured to appear only a set number of days before check-in, so sensitive information like access codes isn't shared too early

Trip planning

Timeline items — guests can add activities, restaurant bookings, and notes to their itinerary
Companion sharing — guests can invite travel companions to view the trip details (view-only access scoped to the booking dates)

How the secure link works

Guest portal access uses HMAC-signed tokens with a 90-day time-to-live. This means:

No passwords to manage or forget
The link is unique to each booking
It expires automatically after the stay
Companion invite links are scoped to a narrow date window (booking dates plus a 3-day buffer)

Guest profile continuity

When a guest provides their contact details in the portal (name, email, phone, WhatsApp), Airflow creates a guest profile. If they book again — through your website or even through an OTA — their profile is matched and updated. Over time, you build a real guest database, not just a list of booking emails.

For OTA bookings too

The guest portal isn't limited to direct bookings. When you forward an OTA booking email, the confirmation email to the guest can include the same "Manage your Trip" link. This gives your Airbnb and Booking.com guests the same premium experience — and starts the relationship directly with you, not the OTA.