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Help

Articles tagged Help from the Airflow team.

Guide

Plans & Upgrading

Understanding Airflow's plan tiers, what's included at each level, how credits work, and how to upgrade when you're ready to grow.

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Guide

Calendar & Channel Sync

How Airflow consolidates bookings from every source into one calendar and publishes an availability feed your channels can import — helping prevent double-bookings.

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Guide

Notifications & Alerts

How Airflow keeps you informed — booking alerts, payment notifications, system updates, and action reminders delivered to your portal and inbox.

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Guide

Automated Guest Communications

How Airflow sends the right message to your guests at the right time — booking confirmations, pre-arrival info, check-in instructions, and follow-ups.

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Guide

Team Collaboration & Invitations

How to invite team members, assign roles, and manage access across your Airflow organisation — from owner to staff.

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Guide

Your Connected Ecosystem

How Airflow connects your email, calendars, accounting, payments, and guest tools into one automated hub — so nothing falls through the cracks.

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Guide

Managing Your Properties

How to add, configure, and manage your properties (resources) in Airflow — from a single villa to a portfolio of rentals.

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Guide

Guest Payments & Deposits

How Airflow handles guest payments — from deposit collection at booking to balance payments via the guest portal, with support for Stripe, Paystack, and manual methods.

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Guide

Your Activity Timeline

How Airflow logs every action — bookings processed, invoices created, emails sent, settings changed — so you always know what happened and when.

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Guide

The Guest Portal Experience

After booking, your guests get their own trip portal — itinerary, property details, documents, payments, and companion sharing. No app download required.

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Guide

Your Custom Booking Website

How Airflow gives you a branded direct booking website where guests can browse availability, book, and pay — with zero OTA commission.

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Guide

Managing Your Account & Profile

How to set up your Airflow profile, manage your login, update contact details, and configure your display preferences.

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Guide

Automatic Accounting Sync

How Airflow automatically creates draft invoices in Xero, QuickBooks, FreshBooks, or Sage from your booking data — with correct line items, taxes, and FX.

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Guide

How Booking Extraction Works

Airflow reads your booking emails and extracts guest details, dates, pricing, and platform fees — automatically creating structured records.

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Guide

How Booking Email Forwarding Works

Learn how to forward OTA booking confirmations to Airflow and watch them turn into structured records automatically.

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