Every Conversation, One Inbox

How it works

Airflow pulls guest messages from every connected booking platform into one unified inbox. Whether a guest reaches out through Airbnb, sends a Booking.com inquiry, or emails your direct booking address, the conversation appears in the same interface alongside the booking details.

Each conversation thread shows the guest's booking information, property details, check-in dates, and message history in a single view. Your team can respond directly from Airflow, and the message is delivered back through the original platform so the guest sees it in their familiar channel.

For teams, the unified inbox supports assignment, internal notes, and read status. Assign conversations to specific team members, leave internal comments that guests cannot see, and track which messages have been read and responded to across your entire team.

Key capabilities

• Multi-platform aggregation — Messages from Airbnb, Booking.com, VRBO, email, and SMS in one place
• Contextual conversations — See booking details, property info, and guest history alongside every message
• Native delivery — Replies are sent through the original platform so guests receive them where they expect
• Team assignment — Assign conversations to specific team members with clear ownership
• Internal notes — Add private notes to conversations that only your team can see
• Unread tracking — See which messages need responses across your entire team at a glance