How to Get Direct Bookings Instead of Relying on Airbnb
A practical plan for moving part of your business off the channels: somewhere to book, somewhere to be found, a reason to trust you, and a way to keep the guest once they arrive.
How do I get direct bookings instead of relying on Airbnb? →
Turning a Repeat Channel Guest Into a Direct Booking, Without Breaking the Rules
Your best guests keep coming back through the channel, and you pay commission every time. What the channels forbid, what they do not, and how to be the easy option when a guest goes looking for you.
How do I turn a repeat Airbnb guest into a direct booking? →
What to Send a Guest Before Arrival, and When
A pre-arrival timeline for short-term rental hosts: what to send at booking, once paid, a week out, three days out and on check-in day, and how to automate it.
What should I send a guest before arrival, and when? →
Your Guests Keep Asking the Same Five Questions
The five questions every short-term rental guest asks before arrival, and how to answer each one once, in a place guests can find, instead of in every inbox.
How do I stop answering the same guest questions? →
Setting a Cancellation Policy for Direct Bookings
Free cancellation until when? What to charge, what to put in writing, and the one safeguard that stops a guest's throwaway email cancelling a real booking.
How do I set a cancellation policy for direct bookings? →
Show Airbnb and Google Reviews on Your Website
Your best reviews sit on a channel that charges commission. How to get them onto your own site, what each platform's terms allow, and four pitfalls.
How do I show Airbnb and Google reviews on my website? →
Thirty Emails, or One
One digest instead of an email per event, with a per-event choice of immediately, in the digest, or off, and silent failures surfaced so you can fix them.
Can I get one daily digest instead of thirty emails? →
The Pin on the Map Is Deliberately Wrong
Keep your property's exact address private on a public listing, and release it automatically on confirmation, on payment, or days before arrival.
How do I keep my exact address private on a listing? →
It's a Trip, Not a Booking
Guests have trips, not bookings. Paste an itinerary or forward a flight confirmation and Airflow builds the plan: stays, flights and activities in one place.
How do I turn an itinerary into one trip plan? →
Your Reviews, On Every Surface You Own
Put your Airbnb and Google reviews on your own booking page, website and embeds. Airflow reads them out of the notification emails you already receive.
How do I put my reviews on my own booking page? →
Guest Marketing with Mailchimp
Mailchimp is where your newsletters go out. Here's how Airflow keeps clean guest records that feed it, without double data entry.
How do I get my guest list into Mailchimp? →
Taking Bookings from Instagram & Facebook (Meta)
A lot of enquiries start on Instagram or Facebook. Here's how to turn that interest into a real booking without losing it in your DMs.
How do I take bookings from Instagram and Facebook? →
Automated Guest Communications
How Airflow sends the right message to your guests at the right time — booking confirmations, pre-arrival info, check-in instructions, and follow-ups.
How do automated guest messages work? →
Stop Sending Guest Emails Manually — Automate the Entire Journey
Airflow's Automations addon sends the right email at the right time — pre-arrival, check-in, post-checkout — once you've set it up, automatically for every booking.
How do I automate my guest emails? →
The Guest Portal Experience
After booking, your guests get their own trip portal — itinerary, property details, documents, payments, and companion sharing. No app download required.
What do my guests see in their portal? →