Guest emails from your own address, and a portal for every booking
Connect Gmail or Outlook and emails to your guests go out from your own address, so replies come straight back to you. Each booking keeps its own email thread, and each guest gets a portal with their dates, payments and documents.
Overview
Guests want to hear from you, not from an address they do not recognise. Connect your Gmail or Outlook account and the emails Airflow sends to your guests go out from your own address, so a guest who replies reaches you directly. If you have not connected an account, Airflow sends the email for you and sets your address as the reply-to.
Each booking has its own email thread in your portal, under Messages. The thread shows the booking confirmation, the emails sent for you, your own replies and, when Gmail is connected, the emails the guest sends you. You can see which guests are waiting for a reply and answer from the thread.
Key Details
Threads cover email only. Messages sent inside Airbnb or Booking.com stay on those platforms, and WhatsApp is not used to message guests. Every booking also comes with a guest portal: a link where the guest sees their dates, what is paid and what is due, their documents and how to reach you.
Scheduled emails, such as pre-arrival and check-in day messages, are on every plan: switch on the ones you want for each listing. Collecting and showing reviews is the Reviews Management add-on. Each email Airflow sends for you uses an automated task. See pricing for what your plan includes.
Guest & Client Management
What's included
Guest Email Threads
One email thread per booking: the confirmation, the emails sent for you, your replies and the guest's emails.
Learn more →Reviews Management (add-on)
Collect reviews from Google and from the review emails your channels send, choose which to publish, add your response and show them on your booking page.
Learn more →Why it matters
What you and your guests get
Emails From Your Own Address
Connect Gmail or Outlook and guest emails go out from your address, so a guest who replies reaches you, not a system mailbox.
A Thread for Every Booking
The booking confirmation, the emails sent for you, your replies and the guest's emails sit in one thread per booking. Messages inside Airbnb or Booking.com stay on those platforms.
Scheduled Guest Emails
Pre-arrival details, check-in day information and review requests go out on the schedule you set.
Review Management
Collect reviews, add your own response and show the ones you choose on your booking page, with the Reviews Management add-on.
Guest Portal
Guests see their booking, pay a balance, add extras and open their documents from a link. No app to install and no password.
Document Sharing
Welcome packs, house guides and arrival information appear in the guest portal a set number of days before arrival, and the guest gets an email when they do.
How it works
From booking to check-out
Connect Your Email
Connect Gmail or Outlook in your portal. Emails to guests then go out from your own address, and replies come back to you.
Write or Schedule
Write to a guest from the booking's thread. Pre-arrival, check-in day and after-stay emails go out on the schedule you set.
See Who Is Waiting
Each booking's thread shows what was sent and what the guest wrote back. Filter for the guests still waiting for a reply.
FAQ
Frequently asked questions
Can I manage messages from all platforms in one place?
Airflow keeps one email thread per booking: the booking confirmation, the emails sent for you, your replies and, with Gmail connected, the guest's emails. Messages sent inside Airbnb, Booking.com or Vrbo stay on those platforms and are not shown in Airflow.
How do scheduled guest emails work?
You switch on the emails you want, such as pre-arrival, check-in day and after check-out, and set how long before arrival or after departure they go. Each one has a standard Airflow template, and you can replace it with your own message. You can also write to a guest yourself from the booking's thread.
Can I see a guest's full booking history?
Not as a single guest profile. Each booking has its own page with the guest's details, payments, notes and email thread.
Explore more
Other feature areas
Guides & insights
From the blog
How to Get Direct Bookings Instead of Relying on Airbnb
A practical plan for moving part of your business off the channels: somewhere to book, somewhere to be found, a reason to trust you, and a way to keep the guest once they arrive.
Read article →
Turning a Repeat Channel Guest Into a Direct Booking, Without Breaking the Rules
Your best guests keep coming back through the channel, and you pay commission every time. What the channels forbid, what they do not, and how to be the easy option when a guest goes looking for you.
Read article →
Show Airbnb and Google Reviews on Your Website
Your best reviews sit on a channel that charges commission. How to get them onto your own site, what each platform's terms allow, and four pitfalls.
Read article →Ready to wow every guest?
Start free today. A card is needed at sign-up.
Start free trial See plans and pricing