Deliver Five-Star Guest Experiences at Scale
Manage every guest interaction from inquiry to review in one unified inbox, with smart profiles, automated messaging, and satisfaction tracking.
Guest & Client Management
What's included
Unified Inbox
Guest emails for each booking — direct, website and forwarded confirmations — threaded one conversation per booking.
Learn more →Message Templates
Pre-written responses for common questions. Personalised with booking details automatically.
Learn more →Review Management — Add-on feature
Collect Google reviews automatically, capture OTA reviews, moderate and respond — then show them on your booking site.
Learn more →Guest Profiles
Returning guests recognised automatically. Booking history, preferences, and notes in one view.
Learn more →Why it matters
Turn every stay into a five-star review
Unified Guest Profiles
Every guest gets a rich profile combining booking history, preferences, communication logs, and review scores across all platforms.
Unified Inbox
Reply to Airbnb, Booking.com, and direct-booking messages from one inbox. Never miss a guest inquiry again.
Scheduled Guest Emails
Pre-arrival details, check-in instructions, and review requests go out automatically on the schedule you set.
Review Management
Get notified of new reviews, respond from Airflow, and publish the best ones on your booking site.
Guest Portal
Guests view their trip, pay balances, request extras, and access documents at their own secure portal — no app download required.
Document Sharing
Welcome packs, house guides, and arrival info released to guests automatically at the right moment before their stay.
How it works
Manage every guest touchpoint effortlessly
Centralize Communications
Connect your booking platforms and direct channels. All guest messages flow into one unified inbox organized by property and reservation.
Automate the Journey
Set up automated messages for booking confirmation, pre-arrival details, check-in instructions, mid-stay check-ups, and post-checkout reviews.
Track Satisfaction
Monitor guest sentiment, review scores, and response times from a dedicated dashboard. Identify trends and improve your service.
Guest experience
Every guest, every message, one place
Overview
Guest experience is the single most important factor in earning repeat bookings and five-star reviews. But when you are managing dozens or hundreds of properties across multiple platforms, delivering personalized service to every guest becomes a serious challenge. Airflow gives you the tools to manage the entire guest lifecycle at scale. From the moment a booking inquiry arrives, Airflow consolidates everything into one workspace. Guest profiles are built automatically, messages are threaded by reservation, and automated workflows handle routine communications so your team can focus on the interactions that matter most.
Key Details
The unified inbox supports message tracking from all guest and their booking confirmations with full conversation history. Respond quickly and consistently linking guests to their own guest portal to manage additional payment and booking documentation.
FAQ
Frequently asked questions
Can I manage messages from all platforms in one place?
Yes. Airflow links your inbox and messages from guests, Airbnb, Booking.com, Vrbo, email into a single unified inbox. Your replies are sent back through the original channel.
How does automated check-in work?
You create check-in templates with property-specific details like access codes and house rules. Airflow sends them to guests at a time you choose relative to their check-in date.
Can I see a guest full booking history?
Yes. Guest profiles aggregate data across all connected platforms from the messages they send you, showing every past and upcoming booking, messages exchanged, reviews left, and any notes your team has added.
Explore more
Other feature areas
Guides & insights
From the blog
The Guest Portal Experience
After booking, your guests get their own trip portal — itinerary, property details, documents, payments, and companion sharing. No app download required.
Read article →
Your Website Builder Bill Is Just the Start
A website builder gives you a brochure. For less than a Wix subscription, Airflow gives hosts the website and the operating system behind it — and moves your old site over in one conversation.
Read article →
Guest Payments & Deposits
How Airflow handles guest payments — from deposit collection at booking to balance payments via the guest portal, with support for Stripe, Paystack, and manual methods.
Read article →