Automate the Busywork, Focus on Growth
Airflow does the repeat work around a booking for you: it reads the confirmation you forward, prepares a draft invoice, sends guest emails on time and creates your team's checklists. Each piece of automated work is counted as a task, and your plan sets how many tasks you get each month.
Overview
A booking brings the same admin every time. Someone has to put it on the calendar, raise an invoice, email the guest before arrival and tell the cleaner. Airflow does that work for you, and counts each piece of automated work as a task.
What a task is
A task is one action credit: one piece of work Airflow does for you. Your portal calls them actions. Your plan sets how many tasks are included each month. The allowance is shared across all your listings and renews every month.
Work that uses tasks:
- A booking read from an email or WhatsApp message. You forward a confirmation and Airflow turns it into a booking on your calendar.
- A booking taken on your booking page or widget. Whether this uses a task depends on your plan.
- A draft invoice in your accounting software. Later updates to the same draft use no task.
- An automated guest email, or an export to Google Sheets.
- A report or a file export. A report that runs on a schedule uses more than one you run yourself.
- A request to an AI assistant. The more specialised the assistant, the more tasks a request uses.
- A guest review captured from a channel, a pricing recommendation or a letting-limit check.
Work that never uses a task: asking the help assistant, calendar sync, importing your existing bookings, and anything you do by hand in your portal.
How many tasks each kind of work uses, and how many your plan includes, is on the pricing page.
When your allowance runs out
You decide what happens. With overages off, automated work stops until your allowance renews, and nothing extra is charged. With overages on, extra tasks are charged at your plan's rate per task and the work carries on. You switch overages on in your portal, where you can also set a monthly spending limit. The rates are on the pricing page.
What you can automate
- Booking capture. Forward booking confirmations from Airbnb, Booking.com, Vrbo or an agent, by email or WhatsApp, or connect Gmail or Outlook so Airflow reads them.
- Draft invoices. Each booking becomes a draft invoice in Xero, QuickBooks, Sage or FreshBooks for you to check and approve.
- Guest emails. Emails go out before arrival, on check-in day and after check-out, for the listings where you switch them on.
- Team checklists. With the Operations Management add-on, a pre-arrival checklist and a turnover checklist are created for each booking.
- Scheduled reports. Choose a report and have it emailed to you daily, weekly or monthly.
Automation & Workflows
What's included
Booking-Triggered Checklists
With the Operations Management add-on, a pre-arrival checklist and a turnover checklist are created for each booking, ready for your team.
Learn more →Reconciliation-Ready Invoices
Every booking becomes a draft invoice with its confirmation code and fees on it, ready for you to match against payouts in your accounting software. Airflow does not reconcile for you.
Learn more →Scheduled Guest Emails
Pre-arrival, check-in and after-stay emails and review requests, sent to each guest at the right time. On every plan; each email sent uses a task.
Learn more →Smart Notifications
One digest email of what Airflow did and what needs your attention, plus an immediate email for anything that needs you now. You choose how each event reaches you.
Learn more →AI Assistants
Ask for what you need in plain words inside your portal. A help assistant answers how-to questions, and three specialists work on your account, your website and your market.
Learn more →Why it matters
Let smart automation run your day-to-day operations
Bookings Read for You
Forward a booking confirmation by email or WhatsApp and Airflow turns it into a booking on your calendar. No retyping.
Draft Invoices Prepared
Each booking becomes a draft invoice in Xero, QuickBooks, Sage or FreshBooks. You check it and approve it.
Guest Emails on Time
Pre-arrival, check-in day and after-stay emails go out for each booking. You set the timing once.
Checklists for Every Booking
With the Operations Management add-on, a pre-arrival checklist and a turnover checklist are created for each booking, ready for your team to pick up.
Reports on a Schedule
Have a bookings, revenue, guest or forward pipeline report emailed to you daily, weekly or monthly.
One Allowance, Clear Rules
Automated work is counted in tasks. Your plan sets a monthly allowance, and extra tasks are charged only if you switch overages on.
How it works
Set it up once, then let each booking run
Send Airflow Your Bookings
Forward your booking confirmations by email or WhatsApp, or connect Gmail or Outlook. Guests can also book on your own booking page.
Switch On What You Want
Connect your accounting software for draft invoices. Turn on guest emails for each listing, write your checklists and schedule your reports.
Keep an Eye on Usage
Your portal shows how many tasks you have left, and the activity log lists what Airflow did. Leave overages off, or switch them on so work never stops.
FAQ
Frequently asked questions
What is a task?
A task is one action credit: one piece of work Airflow does for you, such as reading a forwarded booking email or preparing a draft invoice. Your plan sets how many are included each month, shared across all your listings. Anything you do by hand in your portal never uses a task.
Which work uses tasks?
Reading a booking from an email or WhatsApp message, a draft invoice, an automated guest email, a Google Sheets export, a report or file export, a request to an AI assistant, a captured review, a pricing recommendation and a letting-limit check. The help assistant, calendar sync and imports use none. The pricing page lists how many tasks each one uses.
What happens when my monthly allowance runs out?
That is your choice. With overages off, automated work stops until your allowance renews, and nothing extra is charged. With overages on, extra tasks are charged at your plan's rate and the work carries on. You switch overages on in your portal, where you can also set a monthly spending limit. The rates are on the pricing page.
Can I change when automated guest emails go out?
Yes. Each email has its own timing, set in days or hours before check-in or after check-out, and you can add your own message. Emails are set for each listing and start switched off, so you choose which ones run.
How are automations priced?
Tasks come with your plan. Guest emails are on every plan and use a task for each email sent. Operations Management is an add-on. Prices, monthly allowances and the rate for extra tasks are on the pricing page.
Explore more
Other feature areas
Guides & insights
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Read article →Ready to put your operations on autopilot?
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