Your Reviews, Collected and Shown on Your Booking Page
Reviews Management is an add-on. It brings in your Google reviews and the review notifications your channels email you, lets you choose which to publish and add your own response, and shows them on your booking page.
How it works
Reviews Management is an add-on. Reviews reach Airflow in three ways. With Google connected, Airflow checks your Google reviews once a month, or when you ask it to, and brings in the most recent ones. With Gmail connected, the review notification emails your channels send you are read and added. And you can add a review yourself by hand.
An Airbnb notification email carries only part of a review, so those arrive marked as partial until you paste in the full text.
On the Reviews page in your portal you choose which reviews are published, and you can add one owner response to each. Published reviews show on your booking page with a badge for where they came from, and you can embed them on your own website as a reviews widget. Airflow does not post your responses back to Airbnb or Google.
Capturing a review uses automated tasks. See pricing for the add-on and for what each task uses.
Key capabilities
- Reviews from several sources: Google reviews checked each month, review notification emails read from your connected Gmail, and reviews you add by hand
- Moderation: Choose which reviews appear publicly
- Owner responses: Add your own response to a review and show it beside the review
- Display on your booking page: Show the reviews you choose, each with a badge for its source
- Reviews widget: Embed your published reviews on your own website
Key benefits
Why Reviews Management (add-on) matters
Respond as the Owner
Add your own response to a review and show it beside the review on your booking page.
Reviews From Google and Your Channels
Google reviews are checked each month, review notification emails from your channels are read from your connected Gmail, and you can add a review by hand.
Publish on Your Site
Choose which reviews appear and show them on your booking page with a badge for their source. Reviews Management is an add-on; see the pricing page.
FAQ
Common questions about Reviews Management (add-on)
Can I respond to reviews from Airflow?
Yes. You can write an owner response to a review and it shows beside the review on your booking page. It is not posted back to Airbnb or Google.
Which reviews does Airflow collect?
Google reviews, checked once a month or when you ask, and the review notifications that channels such as Airbnb email to your connected Gmail. You can also add a review by hand. An Airbnb email contains only part of the review, so you paste in the rest.
Where do my review responses appear?
Owner responses you write are displayed alongside the review on your booking site. Airflow does not post replies back to Airbnb or Google on your behalf.
More from Guest & Client Management
Related features
Guides & insights
From the blog
How to Get Direct Bookings Instead of Relying on Airbnb
A practical plan for moving part of your business off the channels: somewhere to book, somewhere to be found, a reason to trust you, and a way to keep the guest once they arrive.
Read article →
Turning a Repeat Channel Guest Into a Direct Booking, Without Breaking the Rules
Your best guests keep coming back through the channel, and you pay commission every time. What the channels forbid, what they do not, and how to be the easy option when a guest goes looking for you.
Read article →
Show Airbnb and Google Reviews on Your Website
Your best reviews sit on a channel that charges commission. How to get them onto your own site, what each platform's terms allow, and four pitfalls.
Read article →Ready to use Reviews Management (add-on)?
Start free today. A card is needed at sign-up.
Start free trial See plans and pricing