Every Booking, With Its Emails Beside It
Each booking in Airflow has an email thread: the booking confirmation, the emails sent for you, your replies and the guest's emails. See who is waiting for a reply and answer from the thread.
How it works
Open Messages in your portal and the Threads tab lists your bookings, one thread each. A thread starts with the booking confirmation and adds each email Airflow sends for you, such as a confirmation or a scheduled pre-arrival email, with its send status.
Connect Gmail and Airflow checks your mailbox a few times a day for emails to and from each booking's guest and adds them to the thread. A thread where the guest wrote last is marked as awaiting reply, with how long they have been waiting.
Reply from the thread. The email goes from your Gmail address when Gmail is connected; otherwise Airflow sends it with your address as the reply-to, so the guest's answer comes to you. You can attach a document and the email carries a link to the guest's portal. Each email sent uses an automated task; see pricing.
Threads cover email. Messages sent inside Airbnb, Booking.com or Vrbo stay on those platforms, and guests are not messaged on WhatsApp.
Key capabilities
- One thread per booking: The confirmation, the emails sent for you, your replies and the guest's emails in date order
- Emails sent for you: Confirmations and scheduled emails appear in the thread with their send status
- Guest emails from Gmail: With Gmail connected, emails to and from the guest are added to the thread
- Awaiting reply: Filter threads by Awaiting reply, All good or No comms
- Reply from the thread: Write to the guest from the booking's thread, with a document attached if you need one
- Booking beside it: Each thread opens with the booking's guest, dates and reference
Key benefits
Why Guest Email Threads matters
One Place for Email
The emails for each booking sit in one thread: the confirmation, the emails sent for you, your replies and, with Gmail connected, the guest's emails.
See Who Is Waiting
Threads where the guest wrote last are marked as awaiting reply, with how long they have waited.
Booking Context Built In
Each thread opens with the booking it belongs to: the guest, the dates and the booking reference.
FAQ
Common questions about Guest Email Threads
Can I reply to guests from Airflow?
Yes. Write your reply in the booking's thread. It is sent from your Gmail address when Gmail is connected; otherwise Airflow sends it with your address as the reply-to, so the guest's answer comes to you.
Can my team use the same inbox?
Team members who sign in to your account see the same booking threads. Threads cannot be assigned to a person.
Does the inbox include Airbnb and Booking.com messages?
No. Threads hold guest email only. Messages sent inside Airbnb or Booking.com stay on those platforms, and guests are not messaged on WhatsApp.
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- How do I manage multiple Airbnb properties?Standardise four things across the properties: one calendar, one bookings list, income tracked per property, and a statement per owner.
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