Confirmed in Their Portal, Paid to You
No middleman holding your money
On most booking platforms, the platform takes the guest’s payment, holds it, takes its cut and pays you later. The guest is the platform’s customer. You are a supplier.
On Airflow the guest pays you. Airflow’s commission comes off the payment on the way through, and the rest goes to your own payment account. The guest is your guest.
The journey, step by step
1. A traveller asks. Someone planning a trip on Airflow Guest wants your place for their dates. You get the request by email, with the dates and the guests.
2. You answer in one click. Say the dates are available and give your rate, or say they are not. No login needed to answer the first request.
3. The traveller confirms. They see your answer inside their trip plan, next to the rest of their journey, and confirm the stay.
4. You confirm the booking, and they pay you. The booking lands in their Guest Portal and they pay you directly, by card through your own connected account.
5. The stay lives in their Guest Portal. Everything about the booking is in one link the guest keeps.
What is in the Guest Portal
Every booking on Airflow comes with a Guest Portal, whichever channel the guest booked through: Airflow Guest, your own website, Airbnb, Booking.com, email or WhatsApp.
- The booking. Dates, guests, confirmation, and the balance still due.
- Payments. Deposits and balances, paid by card.
- Documents and arrival. The house manual, directions, arrival information and anything the guest needs to sign.
- Extras. Airport pick-ups, activities, meals and upgrades, offered before they arrive and paid in the same place. The shop that never closes.
And because the booking also sits on the guest’s Airflow Guest trip, the people they travel with, and their next trip, find you too.
No chasing across inboxes
A guest who booked through three different sites has three different confirmation emails, three logins and three sets of messages. They lose things, and they ask you for them again.
With the Guest Portal, there is one link for everything about their stay with you, and one place on Airflow Guest for their whole trip. Fewer “can you resend the directions?” messages, and more of the extras you offer actually sold.
Getting started
- Start your free listing. We complete it from your website.
- Answer your first request. That confirms your listing.
- Connect card payments when you are ready to take them.
If you already run your bookings on Airflow, every booking you have already has a Guest Portal. Put it and your booking page on your own website, and forward confirmations from every channel.
Learn more
Previously: surfaced to the right guests. Next: your whole trip in one place, written for travellers.