Every Booking Gets Its Checklists
With the Operations Management add-on, Airflow creates a pre-arrival checklist before each guest arrives and a turnover checklist when they check out. Your team picks them up in the team portal, and you see progress on your dashboard.
How it works
You write your checklists once, as templates: one for pre-arrival checks and one for the turnover clean. A template can cover all your listings or just one.
A daily job then creates the checklists from your bookings. A pre-arrival checklist appears up to three days before check-in and is due on check-in day. A turnover checklist appears when the guest checks out and is due by the next check-in on that listing. This works for every booking on your calendar, whether it was forwarded from a channel or taken on your booking page. Cancelled bookings are skipped.
New checklists start unassigned. You can assign one to a team member in your portal, or staff can claim it in the team portal. Staff tick items off on their phone, and a checklist cannot be marked finished while a required item is still open.
Your dashboard shows a guest readiness card: arrivals in the next seven days with the state of each pre-arrival checklist, recent check-outs with turnover progress, and any open issues.
Key capabilities
- Checklists created for you: pre-arrival and turnover checklists made from each booking
- Due dates from the calendar: pre-arrival is due on check-in day, turnover by the next check-in
- Your own templates: for all listings or for one, with required and optional items
- Team portal: staff sign in with an email code, or scan a QR code at the listing, and tick items off
- Checklists you add by hand: create one for any listing at any time, with an assignee and a due date
- Guest readiness on your dashboard: see which arrivals are ready and which turnovers are still open
Operations Management is an add-on, added only to the listings that need it. See pricing. Emails to guests are set up separately and need no add-on: see scheduled guest emails.
Key benefits
Why Booking-Triggered Checklists matters
Checklists Without the Chasing
A pre-arrival checklist and a turnover checklist are created from each booking, so nobody has to remember to set them up.
Team Coordination
Assign a checklist to a team member or let staff claim it in the team portal. Required items must be done before it can be marked finished.
Set Up Once
Write your templates once, for all listings or for one. Operations Management is an add-on; see the pricing page.
FAQ
Common questions about Booking-Triggered Checklists
Can I use different checklists for different listings?
Yes. A template can cover all your listings or just one. Where a listing has its own template, that one is used.
What happens if a booking is cancelled or its dates change?
Cancelled bookings are skipped when checklists are created. A checklist that already exists is not changed or removed automatically. Old checklists clear themselves about a week after their due date.
Are booking-triggered checklists included in my plan?
They are part of the Operations Management add-on, which you add to the listings that need it. Scheduled guest emails are on every plan and need no add-on. See the pricing page.
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